Senior Sales and Communications Manager

Job Description

Responsible for sales and onboarding of all new clients across the UK and Europe
Lead a team of sales managers in selling process and technical requirements gathering
Collaborate with both Sales and platform/service delivery to ensure the smooth onboarding of pre-sale and after sales clients
Assist with challenging client requests or issue escalations as needed
Have experience integrating software with various payment providers, ideally with Braintree, Paypal, SagePay, Adyen, Mastercard TNS and Vantiv
Lead the sales team to identify and grow opportunities across UK and Europe
Prepare proposals for sales activities and marketing.
Liaise with the Executive leadership team to determine the range of products to be sold.
Help lead the delivery of significant business growth in booking software specifically for the leisure and entertainment sector in the UK and Europe
Develop customer relationships that promote retention and loyalty and work closely with customers to ensure they are satisfied with the services they receive.
Develop cross and upselling opportunities with existing clients.
Discuss client requirements and carry out surveys, analyse client reactions to products and services
Have experience delivering client-focused solutions to customer needs
Work with product managers and software development team to improve the product based on sales feedback

Hubspot
Zendesk
MS Office
Knowledge of hardware including Epson computers, HP computers and printers
PCI compliance understanding
Business relationship and process management
The ability to quickly build and maintain trusted relationships with clients and suppliers
Excellent negotiation skills